Here is the perfect way to lessen your workload and alienate your customers in one fell swoop:
When I went on vacation for three days last week, I set my email at work to notify people that I would be out. I TRIED to set my voicemail to do that also...
When I got back to work, my voicemail box was full, with mostly hangups! The first clue that I had that maybe something went wrong was on one of the few messages I did receive, when my customer specifically said that there was no greeting so she hoped I would get her message.
So, obviously, I don't know how to work this whole newfangled voicemail thing...when I changed my outgoing message, I apparently didn't save it, and the old one was on the other menu...so people would hear nothing but a click, and hang up.
This was a good thing, I thought, because that was fewer calls I had to return when I got back!
But apparently, everyone in the known universe tried to call me when I was out. I can't count the number of people I talked to today who complained because they couldn't reach me last week when my voicemail was messed up. It seems that I'm indispensable!
Oh well, it could only work once, anyway... :o)